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lastminute.com.au Verified Reviews
Very good!
4.0 of 5 guest rating

Get an overview of this hotel
Luxury Surabaya hotel connected to a shopping center, walk to Ciputra World Mall

Popular property highlights

Free self parking
Free WiFi
Business centre
Laundry facilities
Grocery/convenience store

Located in Surabaya, Hotel Ciputra World Surabaya managed by Swiss-Belhotel International is connected to a shopping center, a 1-minute drive from Ciputra World Mall and 14 minutes from Ciputra Golf Club. This luxury hotel is 4.5 mi (7.2 km) from Tunjungan Plaza and 2.1 mi (3.4 km) from Surabaya Town Square.

Make yourself at home in one of the 212 guestrooms featuring refrigerators and LED televisions. Complimentary wireless internet access keeps you connected, and digital programming is available for your entertainment. Private bathrooms have complimentary toiletries and hair dryers. Conveniences include phones, as well as laptop-compatible safes and desks.

Relax at the full-service spa, where you can enjoy massages. If you're looking for recreational opportunities, you'll find an outdoor pool, a spa tub, and a sauna. Additional amenities at this hotel include complimentary wireless internet access, concierge services, and shopping on site.

Enjoy a meal at the restaurant or snacks in the coffee shop/cafe. The hotel also offers 24-hour room service. Wrap up your day with a drink at the bar/lounge. Cooked-to-order breakfasts are available daily from 6:00 AM to 10:00 AM for a fee.

Featured amenities include a business center, express check-in, and complimentary newspapers in the lobby. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free self parking is available onsite.

Languages spoken

  • English

Show all languages

Hotel Ciputra World Surabaya managed by Swiss-Belhotel International - CHSE Certified

Jl. Mayjen Sungkono Kav. 87, Surabaya, East Java 60225

Hotel Amenities

Hotel Amenities

  • Lift
  • Fitness facilities
  • ATM/banking
  • Concierge services
  • Shopping on site
  • Total number of rooms - 212
  • Number of floors - 22
  • Number of buildings/towers - 1
  • Airport transport (surcharge)
  • Breakfast available (surcharge)
  • Laundry facilities
  • Children's pool
  • Safe-deposit box at front desk
  • Multilingual staff
  • Free newspapers in lobby
  • 24-hour front desk
  • Business centre
  • Porter
  • Dry cleaning/laundry service
  • Full-service spa
  • Spa treatment room(s)
  • Sauna
  • Wedding services
  • Express check-in
  • Designated smoking areas
  • Grocery/convenience store
  • Tours/ticket assistance
  • Free WiFi
  • Year Built – 2014
  • Number of restaurants - 1
  • Number of outdoor pools - 1
  • Number of spa tubs - 1
  • Designated smoking areas (fines apply)
  • Conference centre
  • Snack bar/deli
  • Free self parking
  • Valet parking (surcharge)
  • Number of bars/lounges - 1
  • Number of coffee shops/cafes - 1
  • Luggage storage
  • Banquet hall
  • Reception hall

Family Friendly Amenities

  • Number of outdoor pools - 1
  • Children's pool
  • Free WiFi
  • Soundproofed rooms
  • Grocery/convenience store
  • Snack bar/deli
  • Laundry facilities
  • Refrigerator

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Languages spoken

  • English
  • Indonesian

Parking

Free self parking , Valet parking (surcharge)

Room Amenities

Hotel Ciputra World Surabaya managed by Swiss-Belhotel International offers 212 accommodations with minibars and laptop-compatible safes. A pillow menu is available. 42-inch LED televisions come with premium digital channels. Refrigerators and coffee/tea makers are provided. Bathrooms include bathrobes, slippers, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include complimentary bottled water and blackout drapes/curtains. In-room massages and irons/ironing boards can be requested. A nightly turndown service is provided and housekeeping is offered daily.

  • Television
  • Free newspaper
  • Fridge
  • Minibar
  • Coffee/tea maker
  • Daily housekeeping
  • Phone
  • Private bathroom
  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Room service (24 hours)
  • Desk
  • In-room climate control (air conditioning)
  • Soundproofed rooms
  • Iron/ironing board (on request)
  • Turndown service
  • Free bottled water
  • Premium TV channels
  • Blackout drapes/curtains
  • In-room massage available
  • Slippers
  • In-room safe (laptop compatible)
  • Digital TV service
  • Free WiFi
  • Pillow menu
  • TV size 42
  • TV size (measurement) inch
  • LED TV
  • Towels provided
  • Linens provided
  • Number of bathrooms: 1
  • Soap
  • Shampoo
  • Toilet paper
  • Laptop-friendly workspace
  • Wardrobe
  • Toothbrush and toothpaste available

Where to Eat

Cooked-to-order breakfasts are available for a surcharge and are served each morning between 6:00 AM and 10:00 AM.

Hotel Ciputra World Surabaya managed by Swiss-Belhotel International has a restaurant on site.

24-hour room service is available.

Nearby Things to do

An outdoor pool, a children's pool, and a spa tub are on site. Other recreational amenities include a sauna and a fitness center.

Spa Services

  • Number of treatment rooms 3
  • Couples treatment rooms
  • Body scrubs
  • Aromatherapy treatments
  • Sauna in spa
  • Massages

Hotel Policies

Check-in

Check-in time starts at 2:00 PM

Minimum check-in age is: 18

Check-in time ends at 8:00 PM

Check-out

Check-out time is noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for IDR 500000.0 per night.

Pet Policy

  • No pets or service animals allowed

You need to know

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, American Express, JCB International, debit cards, and cash. Noise-free guestrooms cannot be guaranteed.

Service animals not allowed

Noise-free rooms not guaranteed

Debit cards

Staffed front desk

Property is cleaned with disinfectant

Staff wear personal protective equipment

Protective clothing is available for guests

Masks are available for guests

No shield between guests and staff in main contact areas

Guests are provided with free hand sanitiser

Social distancing measures are in place

Contactless check-in is not available

Property confirms they are implementing enhanced cleaning measures

Staff temperature checks are conducted regularly

Temperature checks are available to guests

Bed sheets and towels are washed at a temperature of at least 60°C/140°F

Commonly touched surfaces are cleaned with disinfectant

Property confirms they are implementing guest safety measures

Contactless check-out is not available

Property follows sanitisation practices of Intertek Cristal (3rd party expert - Global)

Fees

Optional extras

  • Fee for cooked-to-order breakfast: approximately IDR 302500–302500 for adults, and IDR 151250–151250 for children
  • Airport shuttle fee: IDR 440220 per vehicle (one-way)
  • Valet parking fee: IDR 60000 per day
  • Rollaway bed fee: IDR 500000.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Hotel Names

  • Hotel Ciputra World Surabaya
  • Hotel Ciputra World
  • Ciputra World Surabaya
  • Ciputra World
  • Hotel Ciputra World Surabaya, Java
  • Hotel Ciputra World Surabaya

We should mention

Pool access available from 7:00 AM to 5:00 PM.

Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.

No pets and no service animals are allowed at this property.

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