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Get an overview of this hotel
Adults-only beachfront property

Popular property highlights

Breakfast included
Free valet parking
Free WiFi
Laundry facilities
Grocery/convenience store

With a stay at Hyatt Zilara Riviera Maya Adults Only All Inclusive in Playa del Carmen, you'll be 5.5 mi (8.9 km) from Maroma Beach and 7.1 mi (11.4 km) from Quinta Alegría Shopping Mall. This luxury property is 11.7 mi (18.8 km) from Xplor Theme Park and 12.2 mi (19.6 km) from Xcaret Eco Theme Park.

Make yourself at home in one of the 291 air-conditioned rooms featuring free minibar items. Rooms have private balconies or patios. Cable television is provided for your entertainment. Private bathrooms with showers feature rainfall showerheads and hair dryers.

Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. You can take advantage of recreational amenities such as an outdoor pool, a spa tub, and a fitness center. Additional features at this Colonial property include complimentary wireless internet access, concierge services, and gift shops/newsstands.

This property is all inclusive. Rates include meals and beverages at onsite dining establishments. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities. Enjoy Italian cuisine at Capri Grille, one of the property's 4 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the coffee shop/cafe. Relax with a refreshing drink from the poolside bar or one of the 4 bars/lounges. A complimentary buffet breakfast is served daily from 7:00 AM to 11:00 AM.

Featured amenities include express check-in, complimentary newspapers in the lobby, and dry cleaning/laundry services. Planning an event in Playa del Carmen? This property has 6747 square feet (627 square meters) of space consisting of conference space and 2 meeting rooms. Free valet parking is available onsite.

Languages spoken

  • English

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Hyatt Zilara Riviera Maya - Adults Only - All Inclusive

Carretera Federal 387, KM 299, Playa del Carmen, QROO 77710

Hotel Amenities

All-Inclusive Details

  • Gratuities included
  • Additional gratuities accepted
  • All food and beverages included
  • Minibar (all beverages included)
  • All land activities, recreational facilities and equipment included
  • 24-hour room service
  • Fitness facilities included
  • Yoga classes/lessons included
  • Aerobics classes/lessons included
  • Language classes/lessons included
  • Bartending classes/lessons included
  • On-site live performances included
  • All meals served buffet style
  • Buffet and à la carte dining
  • All available beverages included
  • On-site entertainment and activities included

Hotel Amenities

  • Lift
  • Fitness facilities
  • Hair salon
  • ATM/banking
  • Concierge services
  • Gift shops or newsstand
  • Shopping on site
  • Total number of rooms - 291
  • Number of floors - 5
  • Number of buildings/towers - 3
  • Conference space
  • Laundry facilities
  • Garden
  • Free breakfast
  • Multilingual staff
  • Free newspapers in lobby
  • Free use of nearby fitness centre
  • 24-hour front desk
  • Porter
  • Dry cleaning/laundry service
  • Internet access - wireless
  • Full-service spa
  • Spa treatment room(s)
  • Meeting rooms
  • Wedding services
  • Express check-in
  • Designated smoking areas
  • Pool umbrellas
  • Billiards or pool table
  • Grocery/convenience store
  • Tours/ticket assistance
  • Free WiFi
  • Year Built – 2003
  • Number of restaurants - 4
  • Conference space size (feet) - 6747
  • Conference space size (meters) - 627
  • Number of meeting rooms - 2
  • Number of outdoor pools - 1
  • Number of spa tubs - 1
  • Designated smoking areas (fines apply)
  • Parking (limited spaces)
  • Free self parking
  • Free valet parking
  • Number of bars/lounges - 4
  • Number of poolside bars - 1
  • Number of swim-up bars - 1
  • Number of coffee shops/cafes - 1
  • Daily
  • Luggage storage
  • Beach cabanas (surcharge)
  • Pool cabanas (surcharge)
  • Beach towels
  • Terrace
  • Free buffet breakfast
  • Internet access
  • Karaoke
  • Games
  • Table tennis
  • Water dispenser
  • Concerts/live shows
  • Evening entertainment
  • Designer stores on site
  • Proposal/romance packages available
  • Ballroom
  • Banquet hall
  • Reception hall
  • Eco-friendly cleaning products used
  • Uncovered parking
  • Secured parking
  • Uncovered parking
  • Secured parking
  • Outdoor entertainment area
  • Outdoor furniture
  • Free beach club on-site
  • Bicycle parking available
  • Locally-owned & organised tours & activities
  • Showcase for local artists
  • At least 80% of all lighting comes from LEDs
  • Vegan menu options available
  • Vegetarian menu options available
  • Water-efficient showers only
  • Water-efficient toilets only
  • No accessible shuttle
  • Smooth flooring in public areas
  • Front entrance ramp
  • Registration desk height (inches) - 29
  • Registration desk height (centimetres) - 74
  • Lift door width (inches) - 54
  • Lift door width (centimetres) - 136

Internet

Available in all rooms: Wireless internet access

Available in some public areas: Free WiFi

Languages spoken

  • English
  • German
  • Spanish
  • Portuguese
  • Serbian

Parking

Free self parking , Free valet parking , Parking (limited spaces)

Room Amenities

Hyatt Zilara Riviera Maya Adults Only All Inclusive offers 291 air-conditioned accommodations with free minibar items and safes. Rooms open to balconies or patios. Accommodations offer separate sitting areas. Beds feature premium bedding. Cable television is provided. Bathrooms include bathtubs or showers with rainfall showerheads, and hair dryers. Business-friendly amenities include complimentary newspapers and phones. Additionally, rooms include irons/ironing boards and ceiling fans. Housekeeping is provided daily.

  • Air conditioning
  • Television
  • Free newspaper
  • Daily housekeeping
  • Phone
  • Private bathroom
  • Hair dryer
  • Iron/ironing board
  • In-room safe
  • Balcony
  • Ceiling fan
  • Room service (24 hours)
  • Premium bedding
  • Separate sitting area
  • Room service
  • Wireless internet access
  • Internet access (complimentary)
  • Shower only
  • Cable TV service
  • TV size 52
  • TV size (measurement) inch
  • Rainfall showerhead
  • Bathtub or shower
  • Balcony or patio
  • Connecting/adjoining rooms available
  • Minibar (stocked, free items)
  • Towels provided
  • Linens provided
  • Number of bathrooms: 1
  • Eco-friendly cleaning products provided
  • Eco-friendly toiletries
  • LED light bulbs
  • Closed-captioned TV
  • Wardrobe
  • Meal delivery service available
  • Energy-saving switches

Where to Eat

A complimentary buffet breakfast is served each morning between 7:00 AM and 11:00 AM.

Capri Grille - This theme restaurant specializes in Italian cuisine and serves dinner only. Guests can enjoy drinks at the bar.

Tempest - This theme restaurant specializes in Asian cuisine and serves dinner only. Guests can enjoy drinks at the bar. Open daily.

El Comedor - This buffet restaurant specializes in international cuisine and serves breakfast and dinner. Guests can enjoy drinks at the bar. Open daily.

Lola Restaurant - This theme restaurant specializes in Latin American cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar. Open daily.

Late night fare is available from 24-hour room service.

Nearby Things to do

  • Free bicycles on site
  • Yoga classes/instruction on site
  • Beach yoga on site

Spa Services

  • Body treatments
  • Facial treatments
  • Number of treatment rooms 10
  • Couples treatment rooms
  • Manicures and pedicures
  • Body wraps
  • Body scrubs
  • Aromatherapy treatments
  • Hydrotherapy treatments
  • Sauna in spa
  • Spa tub in spa
  • Massages
  • Hot stone massage
  • Deep tissue massage
  • Prenatal massage
  • Steam room in spa
  • Reflexology
  • Sports massage
  • Detoxification wrap

Accessibility

  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible lounge
  • Wheelchairs available on site
  • Well-lit path to entrance

Hotel Policies

Check-in

Check-in time starts at 3:00 PM

Minimum check-in age is: 18

Check-in time ends at anytime

Check-out

Check-out time is noon

Payment types

Children and extra beds

  • Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets not allowed (service animals welcome)

You need to know

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, and debit cards. Cash is not accepted. This property uses eco-friendly cleaning products. Cashless payment methods are available for all transactions.

No rollaway/extra beds available

No cots (infant beds) available

Minimum guest age is 18

Caters to adults only

Service animals are allowed

Service animals are exempt from fees/restrictions

Debit cards

Guests will receive an email with special check-in instructions

Staffed front desk

Guest will receive an email before arrival 7 days

Property is cleaned with disinfectant

Staff do not wear personal protective equipment

Protective clothing is not available for guests

No shield between guests and staff in main contact areas

Guests are provided with free hand sanitiser

Social distancing measures are not in place

Contactless check-in is not available

Property follows regional sanitisation guidelines National Guidelines for reopening Tourism (Mexico)

Property confirms they are implementing enhanced cleaning measures

Individually wrapped food options are not available

No gap period between guests' stays

Staff temperature checks are not conducted regularly

Temperature checks are not available to guests

Bed sheets and towels are washed at a temperature of at least 60°C/140°F

Commonly touched surfaces are cleaned with disinfectant

Property confirms they are implementing guest safety measures

Contactless check-out is not available

Guest accommodation is not sealed after cleaning

Electrostatic spray is used for disinfection

Cashless transactions are available

Masks are not compulsory at the property

Contactless food service / room service is not available

Reservation is not required for facilities on site

Mobile key entry is not available

Food service has been amended for enhanced safety

Humane animal treatment

Sustainability/community reinvestment (10% revenue or more)

Guest education on local ecosystems and culture

Comprehensive recycling policy

Hotel Names

  • Hyatt Zilara Riviera Maya
  • Secrets Capri Riviera Cancun
  • Secrets Capri Riviera Cancun Optional All Inclusive
  • Secrets Capri Riviera Cancun All Inclusive Adults Only

We should mention

Pool access available from 8:00 AM to 8:00 PM.

Guests under 18 years old are not permitted at this adults-only property.

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Cashless payment methods are available for all transactions.

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