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Room type Options Nightly price Book
Nature View Suite with Pool - Zen Experience
110 square metres
1 King Bed 2 Queen Beds
(Extra beds available: Cot)
Room sleeps 3 guests
(up to 2 children)
Select dates to see price
Other room types
Ambassador Suite Ocean View
Room with view
118 square metres
1 King Bed 2 Queen Beds
(Extra beds available: Cot)
Room sleeps 3 guests
(up to 2 children)
Select dates to see price
Grand Class Pool Suite Ocean Front
Room with view
128 square metres
1 King Bed 2 Twin Beds
(Extra beds available: Cot)
Room sleeps 3 guests
(up to 2 children)
Select dates to see price
Ambassador Two Bedrooms Family Suite Ocean View
Room with view
236 square metres
1 King Bed and 2 Queen Beds
(Extra beds available: Cot)
Room sleeps 6 guests
(up to 4 children)
Select dates to see price
Ambassador Pool Suite Ocean View
Room with view
118 square metres
1 King Bed
(Extra beds available: Cot)
Room sleeps 3 guests
(up to 2 children)
Select dates to see price
Zen Grand Two Bedroom Family Suite Nature View
220 square metres
1 King Bed and 2 Queen Beds
(Extra beds available: Cot)
Room sleeps 6 guests
(up to 4 children)
Select dates to see price
Nature View Suite - Zen Experience
110 square metres
1 King Bed 2 Queen Beds
(Extra beds available: Cot)
Room sleeps 3 guests
(up to 2 children)
Select dates to see price

Get an overview of this hotel
Luxury property on the beach, with 3 outdoor swimming pools

Popular property highlights

Free valet parking
Free WiFi
Business centre
Laundry facilities
Smoke-free property

A stay at Grand Velas Riviera Maya - All Inclusive places you in the heart of Playa del Carmen, within a 10-minute drive of El Camaleón Mayakoba Golf Course and Gran Coyote Golf. This luxury property is 11.7 mi (18.9 km) from Xcaret Eco Theme Park.

Treat yourself to a stay in one of the 539 guestrooms, featuring indoor private spa tubs and Smart televisions. Your pillowtop bed comes with down comforters and premium bedding, and all rooms are furnished with single sofa beds. Rooms have private balconies or patios. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with separate bathtubs and showers feature jetted bathtubs and rainfall showerheads.

Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. You're sure to appreciate the recreational amenities, which include 2 indoor and 3 outdoor swimming pools and a sauna. This property also features complimentary wireless internet access, concierge services, and babysitting (surcharge). The complimentary beach shuttle makes getting to the surf and sand a breeze.

This property is all inclusive. Rates include meals and beverages at onsite dining establishments. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities. Enjoy French cuisine at Piaf (+12 years old), one of the property's 8 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the coffee shop/cafe. Mingle with other guests at the complimentary reception, held daily. Visit one of the 6 bars/lounges, 2 beach bars, and 3 poolside bars for a refreshing drink.

Featured amenities include a business center, limo/town car service, and dry cleaning/laundry services. Planning an event in Playa del Carmen? This property has 94548 square feet (8784 square meters) of space consisting of a conference center and meeting rooms. Free valet parking is available onsite.

Languages spoken

  • English

Show all languages

Grand Velas Riviera Maya - All Inclusive

Carretera Cancún-Tulum KM 62, Playa del Carmen, QROO 77710

Hotel Amenities

All-Inclusive Details

  • Gratuities included
  • Additional gratuities accepted
  • All food and beverages included
  • Minibar (all beverages included)
  • All non-motorised water sports included
  • Snorkelling included
  • Kayaking included
  • 24-hour room service
  • Fitness facilities included
  • Volleyball included
  • Football included
  • Cycling included
  • Miniature golf included
  • Yoga classes/lessons included
  • Pilates classes/lessons included
  • Aerobics classes/lessons included
  • Dancing classes/lessons included
  • Cooking classes/lessons included
  • On-site live performances included
  • Theme parties included
  • Access to on-site clubs included
  • Childcare not included
  • Scuba diving excursions not included
  • Snorkelling excursions not included
  • Scuba diving certification not included
  • Motorised water sports not included
  • Golf green fees not included
  • Use of golf equipment not included
  • Use of golf cart not included
  • Spa/beauty facilities and services not included
  • Activities/services from independent operators not included
  • Transport to off-site activities not included
  • Off-site tours not included
  • All meals served buffet style
  • Buffet and à la carte dining
  • Water fitness classes/lessons included
  • All available beverages included
  • Scuba diving lessons not included
  • Miniature golf not included
  • Sailboats not included
  • Tennis rackets not included
  • Tennis lessons not included
  • On-site entertainment and activities included

Hotel Amenities

  • Lift
  • Fitness facilities
  • Wheelchair accessible
  • Hair salon
  • ATM/banking
  • Concierge services
  • Gift shops or newsstand
  • Shopping on site
  • Total number of rooms - 539
  • Number of floors - 4
  • Number of buildings/towers - 3
  • Conference space
  • Laundry facilities
  • Arcade/game room
  • Garden
  • Children's pool
  • Safe-deposit box at front desk
  • Spa services on site
  • Multilingual staff
  • Picnic area
  • 24-hour front desk
  • Business centre
  • Porter
  • Dry cleaning/laundry service
  • Limo or Town Car service available
  • Swimming pool
  • Internet access - wireless
  • Full-service spa
  • Spa treatment room(s)
  • Meeting rooms
  • Steam room
  • Sauna
  • Wedding services
  • Pool umbrellas
  • Billiards or pool table
  • Tours/ticket assistance
  • Free WiFi
  • Year Built – 2008
  • Area shuttle (surcharge)
  • Number of restaurants - 8
  • Conference space size (feet) - 94548
  • Conference space size (meters) - 8784
  • Free reception
  • Number of indoor pools - 2
  • Number of outdoor pools - 3
  • Number of spa tubs - 4
  • Conference centre
  • Snack bar/deli
  • Free self parking
  • Free valet parking
  • Computer station
  • Number of bars/lounges - 6
  • Number of poolside bars - 3
  • Number of beach bars - 2
  • Number of swim-up bars - 3
  • Number of coffee shops/cafes - 1
  • Luggage storage
  • Free grocery shopping service
  • Free beach shuttle
  • Beach umbrellas
  • Free beach cabanas
  • Beach sunloungers
  • Pool sunloungers
  • Beach towels
  • Terrace
  • Babysitting or childcare (surcharge)
  • Children's club (free)
  • Supervised childcare/activities (free)
  • Internet access
  • Karaoke
  • Games
  • Table tennis
  • Table football
  • Concerts/live shows
  • Couples/private dining
  • Private picnics
  • Proposal/romance packages available
  • Ballroom
  • Banquet hall
  • Air hockey
  • Children's games
  • Children's toys

Family Friendly Amenities

  • Number of indoor pools - 2
  • Number of outdoor pools - 3
  • Children's pool
  • Supervised childcare/activities (free)
  • Free WiFi
  • Soundproofed rooms
  • Children's club (free)
  • Snack bar/deli
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • In-room childcare (surcharge)
  • Arcade/game room
  • Playground on site
  • Miniature golf on site
  • Free cribs/infant beds
  • DVD player

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Languages spoken

  • English
  • Spanish
  • Portuguese

Parking

Free self parking , Free valet parking

Room Amenities

Grand Velas Riviera Maya - All Inclusive offers 539 accommodations with indoor private spa tubs and free minibar items. Rooms open to balconies or patios. Accommodations are furnished with single sofa beds. Pillowtop beds feature down comforters and premium bedding. A pillow menu is available. 65-inch Smart televisions come with premium cable channels. Bathrooms include separate bathtubs and showers with jetted bathtubs and rainfall showerheads. Bathrooms are also outfitted with bathrobes, slippers, and designer toiletries. Guests can surf the web using the complimentary wireless Internet access (speed: 100+ Mbps (good for 1–2 people or up to 6 devices)). Business-friendly amenities include desks, safes, and phones. Additionally, rooms include espresso makers and complimentary bottled water. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include hypo-allergenic bedding.

  • Daily housekeeping
  • Hypo-allergenic bedding available
  • Phone
  • Private bathroom
  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Iron/ironing board
  • In-room safe
  • Jetted bathtub
  • Balcony
  • Espresso maker
  • Room service (24 hours)
  • Designer toiletries
  • Desk
  • In-room climate control (air conditioning)
  • Patio
  • Premium bedding
  • Sofa bed
  • Soundproofed rooms
  • Turndown service
  • Free bottled water
  • Premium TV channels
  • Wireless internet access
  • Blackout drapes/curtains
  • In-room childcare (surcharge)
  • Internet access (complimentary)
  • Slippers
  • Separate bathtub and shower
  • Cable TV service
  • HDTV
  • Free WiFi
  • Dial-up Internet access (surcharge)
  • Down comforter
  • Pillowtop mattress
  • Pillow menu
  • TV size 65
  • TV size (measurement) inch
  • Rainfall showerhead
  • Bathtub or shower
  • Private spa tub
  • Sofa bed size single
  • Balcony or patio
  • Connecting/adjoining rooms available
  • Free cots/infant beds
  • Minibar (stocked, free items)
  • Towels provided
  • Linens provided
  • Smart TV
  • Champagne service
  • Soap
  • Shampoo
  • Toilet paper
  • Laptop-friendly workspace
  • Child-size bathrobes
  • Deck or patio
  • Wardrobe
  • Toothbrush and toothpaste available
  • Private spa tub (indoor)
  • Travel cot
  • WiFi speed - 100+ Mbps (good for 1–2 people or up to 6 devices)

Where to Eat

A complimentary manager's reception is offered each day.

Piaf (+12 years old) - This beachfront fine-dining restaurant specializes in French cuisine and serves dinner only. Guests can enjoy drinks at the bar.

Sen Lin - Overlooking the garden, this fine-dining restaurant specializes in Asian cuisine and serves dinner only. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). Open select days.

Lucca - Overlooking the pool and garden, this fine-dining restaurant specializes in Italian cuisine and serves dinner only. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). Open select days.

Frida - This beachfront fine-dining restaurant specializes in Mexican cuisine and serves dinner only. Guests can enjoy drinks at the bar. Open select days.

Cocina de Autor (+12) - This beachfront fine-dining restaurant specializes in Fusion cuisine and serves dinner only. Guests can enjoy drinks at the bar. Open select days.

A complimentary grocery shopping service is offered and guests can order late night fare from 24-hour room service.

Nearby Things to do

  • Golfing nearby
  • Surfing/boogie boarding nearby
  • Hiking/biking trails nearby
  • Sailing nearby
  • Scuba diving nearby
  • Waterskiing nearby
  • Parasailing nearby
  • Skydiving nearby
  • Windsurfing nearby
  • Free bicycles on site
  • Fitness classes on site
  • Ecotours on site
  • Miniature golf on site
  • Hiking/biking trails on site
  • Kayaking on site
  • Pilates classes on site
  • Playground on site
  • Yoga classes/instruction on site
  • Beach volleyball on site
  • Beach yoga on site
  • Boat tours nearby
  • Cave exploring nearby
  • Ziplining nearby
  • Health or beauty spa nearby

Spa Services

  • Body treatments
  • Facial treatments
  • Number of treatment rooms 42
  • Outdoor treatment areas
  • Couples treatment rooms
  • Massages on beach
  • Manicures and pedicures
  • Body wraps
  • Aromatherapy treatments
  • Hydrotherapy treatments
  • Ayurvedic treatments
  • Mud bath in spa
  • Sauna in spa
  • Spa tub in spa
  • Massages
  • Minimum age to access spa is 16
  • Hot stone massage
  • Deep tissue massage
  • Swedish massage
  • Prenatal massage
  • Steam room in spa
  • Thai massage
  • Reflexology
  • Sports massage
  • Detoxification wrap

Accessibility

  • Braille or raised signage
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk

Hotel Policies

Check-in

Check-in time starts at 3:00 PM

Minimum check-in age is: 18

Check-in time ends at anytime

Check-out

Check-out time is noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pet Policy

  • No pets or service animals allowed

You need to know

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, debit cards, and cash. For guests' safety, the property includes a smoke detector and a security system in each accommodation. Cashless payment methods are available for all transactions. Contactless check-in and contactless check-out are available.

No rollaway/extra beds available

Service animals not allowed

Debit cards

Staffed front desk

Smoke detector

Security system

Property is cleaned with disinfectant

Staff wear personal protective equipment

Protective clothing is not available for guests

Shield between guests and staff in main contact areas

Guests are provided with free hand sanitiser

Social distancing measures are in place

Contactless check-in is available

Property follows regional sanitisation guidelines National Guidelines for reopening Tourism (Mexico)

Property confirms they are implementing enhanced cleaning measures

Individually wrapped food options are not available

gap period enforced between guest stays 72 hours

Staff temperature checks are conducted regularly

Temperature checks are available to guests

Bed sheets and towels are washed at a temperature of at least 60°C/140°F

Commonly touched surfaces are cleaned with disinfectant

Property confirms they are implementing guest safety measures

Contactless check-out is available

Property follows sanitisation practices of Safe Travels (WTTC - Global)

Guest accommodation is sealed after cleaning

Electrostatic spray is used for disinfection

Cashless transactions are available

Masks are not compulsory at the property

Contactless food service / room service is available

Reservation is not required for facilities on site

Mobile key entry is not available

Food service has been amended for enhanced safety

Onsite COVID-19 testing (PCR) is available

Onsite COVID-19 testing (Antigen) is available

Reservations are required for on-site COVID-19 testing

Property does not require health documentation at check-in

Fees

Optional extras

  • Early check-in is available for a fee (subject to availability)
  • Late check-out fee: USD 65 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Hotel Names

  • All Inclusive Grand Velas Riviera Maya
  • Grand Velas All Inclusive
  • Grand Velas All Inclusive Riviera Maya
  • Grand Velas Riviera Maya
  • Grand Velas Riviera Maya All Inclusive Playa del Carmen
  • Grand Velas Riviera Maya Playa del Carmen
  • Riviera Maya Grand Velas
  • Velas Grand Riviera Maya
  • Velas Riviera Maya
  • Velas Riviera Maya Inclusive
  • Grand Velas Riviera Maya All Inclusive Hotel Playa del Carmen
  • Hotel Grand Velas Riviera Maya - All Inclusive Playa del Carmen
  • Playa del Carmen Grand Velas Riviera Maya - All Inclusive Hotel
  • Grand Velas Riviera Maya All Inclusive Playa del Carmen
  • Hotel Grand Velas Riviera Maya - All Inclusive
  • Grand Velas Riviera Maya - All Inclusive Playa del Carmen
  • Grand Velas Riviera Maya All Inclusive Hotel
  • Grand Velas Riviera Maya All Inclusive
  • Velas Riviera Maya Inclusive

We should mention

Reservations are required for golf tee times, massage services, and spa treatments. Reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation.

A fee for a mandatory New Year's Eve gala dinner is included in the total price displayed for stays on December 31.

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

No pets and no service animals are allowed at this property.

Cashless payment methods are available for all transactions.

Contactless check-in and contactless check-out are available.

Awards & Affiliations

  • EarthCheck
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