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Get an overview of this hotel
Beachfront resort with relaxing spa services

Popular property highlights

Breakfast included
Free self parking
Free WiFi
Laundry facilities
24-hour front desk

With a stay at Viva Maya by Wyndham, A Trademark All Inclusive Resort in Playa del Carmen (Playacar), you'll be a 3-minute drive from Playacar Golf Club and 6 minutes from Quinta Avenida. This beach resort is 2.5 mi (4.1 km) from Mamitas Beach and 4.9 mi (7.8 km) from Xplor Theme Park.

Make yourself at home in one of the 604 guestrooms featuring minibars and LCD televisions. Rooms have private balconies. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with bathtubs or showers feature complimentary toiletries and hair dryers.

Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. You're sure to appreciate the recreational amenities, which include 2 outdoor swimming pools, outdoor tennis courts, and a sauna. This resort also features complimentary wireless internet access, concierge services, and gift shops/newsstands.

All-inclusive rates are available at this resort. Meals and beverages at onsite dining establishments are included in all-inclusive rates. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities. Satisfy your appetite with international cuisine at La Terraza, one of the resort's 5 restaurants. Relax with a refreshing drink from the poolside bar or one of the 2 bars/lounges.

Featured amenities include a 24-hour front desk, multilingual staff, and luggage storage. Planning an event in Playa del Carmen? This resort has 18977 square feet (1763 square meters) of space consisting of conference space and meeting rooms. Guests may use a roundtrip airport shuttle for a surcharge, and free self parking is available onsite.

Languages spoken

  • English

Show all languages

Hotel Amenities

All-Inclusive Details

  • Gratuities included
  • Additional gratuities accepted
  • All food and beverages included
  • All non-motorised water sports included
  • Kayaking included
  • Sailing included
  • Surfing/boogie boarding included
  • Windsurfing included
  • Fitness facilities included
  • Tennis included
  • Volleyball included
  • Cycling included
  • Yoga classes/lessons included
  • Aerobics classes/lessons included
  • Dancing classes/lessons included
  • Bartending classes/lessons included
  • Cooking classes/lessons included
  • On-site live performances included
  • Theme parties included
  • Access to on-site clubs included
  • Childcare not included
  • Scuba diving excursions not included
  • Snorkelling excursions not included
  • Scuba diving certification not included
  • Motorised water sports not included
  • Spa/beauty facilities and services not included
  • Activities/services from independent operators not included
  • Transport to off-site activities not included
  • Off-site tours not included
  • All meals served buffet style
  • Buffet and à la carte dining
  • Water fitness classes/lessons included
  • All available beverages included
  • Snorkelling gear not included
  • On-site entertainment and activities included
  • Scuba lessons included
  • Tennis rackets included
  • Kids club included

Hotel Amenities

  • Fitness facilities
  • Hair salon
  • ATM/banking
  • Concierge services
  • Gift shops or newsstand
  • Total number of rooms - 604
  • Number of floors - 3
  • Airport transport (surcharge)
  • Conference space
  • Coffee/tea in common areas
  • Laundry facilities
  • Garden
  • Children's pool
  • Spa services on site
  • Multilingual staff
  • 24-hour front desk
  • Porter
  • Full-service spa
  • Spa treatment room(s)
  • Meeting rooms
  • Sauna
  • Wedding services
  • Designated smoking areas
  • Tours/ticket assistance
  • Free WiFi
  • Number of restaurants - 5
  • Conference space size (feet) - 18977
  • Conference space size (meters) - 1763
  • Tennis on site
  • Number of outdoor pools - 2
  • Number of spa tubs - 1
  • Outdoor tennis courts - 2
  • Snack bar/deli
  • Free self parking
  • Number of bars/lounges - 2
  • Number of poolside bars - 1
  • Luggage storage
  • Beach umbrellas
  • Beach sunloungers
  • Pool sunloungers
  • Beach towels
  • Terrace
  • Children's club (free)
  • Supervised childcare/activities (free)
  • Children's games
  • At least 80% of all lighting comes from LEDs
  • Water-efficient showers only
  • No accessible shuttle

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 2
  • Children's pool
  • Supervised childcare/activities (free)
  • Free WiFi
  • Outdoor tennis courts - 2
  • Children's club (free)
  • Snack bar/deli
  • Laundry facilities
  • In-room childcare (surcharge)
  • Playground on site
  • Refrigerator
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Languages spoken

  • English
  • French
  • German
  • Italian
  • Spanish

Parking

Free self parking

Room Amenities

Viva Maya by Wyndham, A Trademark All Inclusive Resort offers 604 accommodations, which are accessible via exterior corridors and feature minibars and safes. Rooms open to balconies. 32-inch LCD televisions come with premium cable channels. Bathrooms include bathtubs or showers, complimentary toiletries, and hair dryers. This Playa del Carmen resort provides complimentary wireless Internet access. Business-friendly amenities include phones along with free local calls (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

  • Television
  • Minibar
  • Daily housekeeping
  • Phone
  • Free local calls
  • Private bathroom
  • Free toiletries
  • Hair dryer
  • Iron/ironing board
  • In-room safe
  • Balcony
  • In-room climate control (air conditioning)
  • Premium TV channels
  • Access via exterior corridors
  • Blackout drapes/curtains
  • In-room childcare (surcharge)
  • Cable TV service
  • Free WiFi
  • LCD TV
  • TV size 32
  • TV size (measurement) inch
  • Bathtub or shower
  • Connecting/adjoining rooms available
  • Free cots/infant beds
  • Towels provided
  • Linens provided
  • Number of bathrooms: 1
  • Housekeeping on request
  • LED light bulbs
  • Recycling
  • Change of towels (on request)
  • Change of bed sheets (on request)
  • Energy-saving switches
  • Tile flooring in room

Where to Eat

La Terraza - This buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.

Hacienda Don Diego - This restaurant specializes in Mexican cuisine and serves dinner only. Reservations are required. Open daily.

Portofino - This restaurant specializes in Mediterranean cuisine and serves dinner only. Reservations are required. Open daily.

Miramare - This restaurant specializes in Italian cuisine and serves dinner only. Reservations are required. Open daily.

Viva Café - This restaurant specializes in Fusion cuisine and serves dinner only. Reservations are required. Open daily.

Nearby Things to do

  • Golfing nearby
  • Snorkelling nearby
  • Hiking/biking trails nearby
  • Ecotours nearby
  • Free bicycles on site
  • Fitness classes on site
  • Kayaking on site
  • Playground on site
  • Rowing or canoeing on site
  • Sailing on site
  • Scuba diving on site
  • Surfing/boogie boarding on site
  • Tennis lessons on site
  • Windsurfing on site
  • Yoga classes/instruction on site
  • Beach volleyball on site
  • Beach yoga on site
  • Rock climbing on site
  • Archery on site

Spa Services

  • Body treatments
  • Facial treatments
  • Number of treatment rooms 4
  • Couples treatment rooms
  • Massages on beach
  • Manicures and pedicures
  • Body wraps
  • Body scrubs
  • Aromatherapy treatments
  • Hydrotherapy treatments
  • Massages
  • Hot stone massage
  • Deep tissue massage
  • Swedish massage
  • Prenatal massage
  • Reflexology
  • Sports massage
  • Detoxification wrap

Accessibility

  • Wheelchair-accessible path of travel
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible on-site restaurant
  • Visual alarms in hallways

Hotel Policies

Check-in

Check-in time starts at 3:00 PM

Minimum check-in age is: 18

Check-in time ends at anytime

Check-out

Check-out time is noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pet Policy

  • No pets or service animals allowed

You need to know

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, and American Express. Cash is not accepted. For guests' safety, the property includes a fire extinguisher, a smoke detector, and a first aid kit in each accommodation. This property affirms that it follows the cleaning and disinfection practices of Count on Us (Wyndham).

No rollaway/extra beds available

No lifts

Service animals not allowed

Debit cards not accepted

Staffed front desk

Smoke detector

Property is cleaned with disinfectant

Staff wear personal protective equipment

Protective clothing is available for guests

Masks are available for guests

Gloves are available for guests

Shield between guests and staff in main contact areas

Guests are provided with free hand sanitiser

Social distancing measures are in place

Contactless check-in is not available

Property follows a brand or regulatory agency's sanitisation guidelines Count on Us (Wyndham)

Property confirms they are implementing enhanced cleaning measures

Individually wrapped food options are available

Individually wrapped food options are available for breakfast

Staff temperature checks are conducted regularly

Temperature checks are available to guests

Bed sheets and towels are washed at a temperature of at least 60°C/140°F

Commonly touched surfaces are cleaned with disinfectant

Property confirms they are implementing guest safety measures

Contactless check-out is not available

Property follows sanitisation practices of Safe Travels (WTTC - Global)

Onsite COVID-19 testing (PCR) is available

Onsite COVID-19 testing (Antigen) is available

Reservations are required for on-site COVID-19 testing

Guest education on local ecosystems and culture

Fees

You'll be asked to pay the following charges at the property:

  • A tax is imposed by the city: USD 1.93 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

We should mention

Reservations are required for massage services and spa treatments. Reservations can be made by contacting the resort prior to arrival, using the contact information on the booking confirmation.

A fee for a mandatory Christmas Eve gala dinner is included in the total price displayed for stays on December 24.

A fee for a mandatory New Year's Eve gala dinner is included in the total price displayed for stays on December 31.

A fee for a mandatory New Year's Day gala dinner is included in the total price displayed for stays on January 1.

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

No pets and no service animals are allowed at this property.

Awards & Affiliations

  • Travelife
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