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Room type Options Nightly price Book
Reef Suite Partial Ocean View
Room with view
1 King Bed
Room sleeps 2 guests
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Other room types
Grand Ocean Suite
Room with view
1 King Bed
Room sleeps 2 guests
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Coral Suite
2 Queen Beds
Room sleeps 4 guests
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Owner´s Suite
Room with view
1 King Bed
Room sleeps 2 guests
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Reef Suite City View
1 King Bed
Room sleeps 2 guests
Select dates to see price
Captain's Suite
Room with view
1 King Bed
Room sleeps 2 guests
Select dates to see price
Sunrise Suite
Room with view
1 King Bed
Room sleeps 2 guests
Select dates to see price

Get an overview of this hotel
Adults-only luxury on the beach

Popular property highlights

Breakfast included
Free WiFi
Smoke-free property
24-hour front desk
Concierge services

When you stay at The Carmen Hotel - Ocean Front in Playa del Carmen, you'll be on the beach, within a 15-minute walk of Playa del Carmen Main Beach and Quinta Avenida. This luxury hotel is 0.8 mi (1.2 km) from Playa del Carmen Maritime Terminal and 5.7 mi (9.2 km) from Xcaret Eco Theme Park.

Stay in one of 37 guestrooms featuring LED televisions. Rooms have private balconies. Complimentary wireless internet access keeps you connected, and digital programming is available for your entertainment. Private bathrooms with bathtubs or showers feature hair dryers and bathrobes.

Enjoy recreation amenities such as an outdoor pool or take in the view from a rooftop terrace. Additional amenities at this hotel include complimentary wireless internet access and concierge services.

You can enjoy a meal at the restaurant serving the guests of The Carmen Hotel - Ocean Front, or stop in at the snack bar/deli. Relax with your favorite drink at the bar/lounge or the poolside bar.

Featured amenities include a 24-hour front desk, luggage storage, and an elevator.

Languages spoken

  • English

Show all languages

Hotel Amenities

Hotel Amenities

  • Lift
  • Concierge services
  • Total number of rooms - 37
  • Number of floors - 5
  • Number of buildings/towers - 1
  • 24-hour front desk
  • Smoke-free property
  • Pool umbrellas
  • Tours/ticket assistance
  • Free WiFi
  • Year Built – 2016
  • Number of restaurants - 1
  • Number of outdoor pools - 1
  • Snack bar/deli
  • Rooftop terrace
  • Number of bars/lounges - 1
  • Number of poolside bars - 1
  • Luggage storage
  • Beach umbrellas
  • Beach towels
  • Terrace
  • Proposal/romance packages available

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Languages spoken

  • English
  • Spanish

Room Amenities

The Carmen Hotel - Ocean Front offers 37 accommodations with laptop-compatible safes and bathrobes. Rooms open to balconies. Beds feature premium bedding. 50-inch LED televisions come with digital channels. Bathrooms include bathtubs or showers, slippers, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Additionally, rooms include irons/ironing boards and ceiling fans. Housekeeping is provided on request.

  • Television
  • Private bathroom
  • Bathrobes
  • Hair dryer
  • Iron/ironing board
  • Balcony
  • Ceiling fan
  • Desk
  • In-room climate control (air conditioning)
  • Premium bedding
  • Blackout drapes/curtains
  • Slippers
  • In-room safe (laptop compatible)
  • Digital TV service
  • Free WiFi
  • TV size 50
  • TV size (measurement) inch
  • Bathtub or shower
  • Pets allowed
  • LED TV
  • Towels provided
  • Linens provided
  • Number of bathrooms: 1
  • Housekeeping on request
  • Soap
  • Shampoo
  • Toilet paper
  • Electrical adaptors/chargers
  • Streaming services
  • Mobile key entry

Where to Eat

Deck 5 - Onsite rooftop bar.

Nearby Things to do

Recreational amenities at the hotel include an outdoor pool.

Accessibility

  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible on-site restaurant
  • Well-lit path to entrance
  • Stair-free path to entrance
  • Pool hoist on site

Hotel Policies

Check-in

Check-in time starts at 3:00 PM

Minimum check-in age is: 18

Check-in time ends at midnight

Check-out

Check-out time is 11:00 AM

Payment types

Children and extra beds

  • Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets allowed for an extra charge of USD 100 per pet (varies based on length of stay)
  • Dogs only
  • 1 total (up to 22 lbs per pet)
  • Pets cannot be left unattended
  • Restrictions apply
  • For more information contact the property at the number on the booking confirmation
  • Service animals are welcome, and are exempt from fees

You need to know

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. No onsite parking is available. This property accepts Visa, Mastercard, American Express, Diners Club, and cash. Noise-free guestrooms cannot be guaranteed. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. Guests can access their rooms with a mobile device.

No rollaway/extra beds available

No cots (infant beds) available

Minimum guest age is 18

Noise-free rooms not guaranteed

Caters to adults only

Service animals are allowed

Service animals are exempt from fees/restrictions

Debit cards not accepted

Staffed front desk

Smoke detector

Security system

Pets cannot be left unattended

Property is cleaned with disinfectant

Staff wear personal protective equipment

Masks are available for guests

Gloves are available for guests

Shield between guests and staff in main contact areas

Guests are provided with free hand sanitiser

Social distancing measures are in place

Property confirms they are implementing enhanced cleaning measures

Individually wrapped food options are available for breakfast

Commonly touched surfaces are cleaned with disinfectant

Property confirms they are implementing guest safety measures

Fees

You'll be asked to pay the following charges at the property:

  • Christmas Eve (24 December) Gala Dinner per adult: USD 150
  • New Year's Day (1 January) Gala Dinner per adult: USD 215
  • A damage deposit of USD 100 will be collected before check-in.
  • Resort fee: USD 20 per person, per night

The resort fee includes:

  • Additional inclusions
  • Breakfast
  • In-room bottled water

We have included all charges provided to us by the property.

Hotel Names

  • Carmen Hotel Playa del Carmen
  • Carmen Hotel
  • Carmen Playa del Carmen

We should mention

Guests under 18 years old are not permitted at this adults-only property.

Construction is underway at a neighboring building and there may be noise disturbance from the construction work.

Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation (surcharges apply and can be found in the Fees section).

Guests can access their rooms with a mobile device.

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