Palmaïa-The House of AïA: All Inclusive Wellness Resort Playa del Carmen, MEX - Best Price Guarantee

Room type	Options	Nightly price	Book
King Suite Room with view 50 square metres 1 King Bed Room sleeps 2 guests Room cleanliness: Exceptional! 4.9 1 King Bed 538-sq-foot soundproofed room, located on the top floor, furnished balcony/patio with ocean views Layout - Bedroom and sitting area Internet - Free WiFi Entertainment - 50-inch Smart TV with digital channels Food & Drink - Espresso maker, free minibar items, 24-hour room service, and free bottled water Sleep - Premium bedding, blackout drapes/curtains, turndown service, and bed sheets Bathroom - Private bathroom, bathrobes, and a separate bathtub and shower with a rainfall showerhead Practical - Free international calls, laptop-compatible safe, and iron/ironing board Comfort - Fresh bed sheets (on request), fresh towels (on request), and climate-controlled air conditioning Eco-friendly - Eco-friendly toiletries, eco-friendly cleaning supplies, and energy-saving switches Need to Know - Housekeeping on request, no cribs (infant beds) available, toothbrush and toothpaste not available Non-Smoking, pet friendly Room/bed type depends on availability at check-in		Select dates to see price
Other room types
Family Master Suite Room with view 66 square metres 1 King Bed and 1 Twin Bunk Bed Room sleeps 2 guests (up to 2 children) Room cleanliness: Exceptional! 4.9 1 King Bed and 1 Twin Bunk Bed 712-sq-foot soundproofed room, located on the top floor, furnished balcony/patio with sea views Layout - 2 bedrooms and sitting area Relax - Indoor private spa tub Internet - Free WiFi Entertainment - 50-inch Smart TV with digital channels Food & Drink - Espresso maker, free minibar items, 24-hour room service, and free bottled water Sleep - Premium bedding, blackout drapes/curtains, turndown service, and bed sheets Bathroom - Private bathroom, deep soaking bathtub, and separate shower with a rainfall showerhead Practical - Free international calls, laptop-compatible safe, and iron/ironing board; free cribs/infant beds available on request Comfort - Fresh bed sheets (on request), fresh towels (on request), and climate-controlled air conditioning Eco-friendly - Eco-friendly toiletries, eco-friendly cleaning supplies, and energy-saving switches Need to Know - Housekeeping on request, toothbrush and toothpaste not available Non-Smoking		Select dates to see price
King Suite with Bathtub Room with view 50 square metres 1 King Bed Room sleeps 2 guests Room cleanliness: Exceptional! 4.9 1 King Bed 534-sq-foot soundproofed room, located on the top floor, furnished balcony/patio with ocean views Layout - Bedroom and sitting area Relax - Indoor private spa tub Internet - Free WiFi Entertainment - 50-inch Smart TV with digital channels Food & Drink - Espresso maker, free minibar items, 24-hour room service, and free bottled water Sleep - Premium bedding, blackout drapes/curtains, turndown service, and bed sheets Bathroom - Private bathroom, deep soaking bathtub, and separate shower with a rainfall showerhead Practical - Free international calls, laptop-compatible safe, and iron/ironing board Comfort - Fresh bed sheets (on request), fresh towels (on request), and climate-controlled air conditioning Eco-friendly - Eco-friendly toiletries, eco-friendly cleaning supplies, and energy-saving switches Need to Know - Housekeeping on request, no cribs (infant beds) available, toothbrush and toothpaste not available Non-Smoking Room/bed type depends on availability at check-in		Select dates to see price
Queen Suite Room with view 50 square metres 2 Queen Beds Room sleeps 3 guests (up to 1 child) Room cleanliness: Exceptional! 4.9 2 Queen Beds 534-sq-foot soundproofed room, located on the top floor, furnished balcony/patio with sea views Layout - Bedroom and sitting area Internet - Free WiFi Entertainment - 50-inch Smart TV with digital channels Food & Drink - Espresso maker, free minibar items, 24-hour room service, and free bottled water Sleep - Premium bedding, blackout drapes/curtains, turndown service, and bed sheets Bathroom - Private bathroom, bathrobes, and a shower with a rainfall showerhead Practical - Free international calls, queen sofa bed, and laptop-compatible safe Comfort - Fresh bed sheets (on request), fresh towels (on request), and climate-controlled air conditioning Eco-friendly - Eco-friendly toiletries, eco-friendly cleaning supplies, and energy-saving switches Need to Know - Housekeeping on request, no cribs (infant beds) available, toothbrush and toothpaste not available Non-Smoking, pet friendly Room/bed type depends on availability at check-in		Select dates to see price
Family King Suite Room with view 50 square metres 1 King Bed and 1 Large Twin Bunk Bed Room sleeps 2 guests (up to 2 children) Room cleanliness: Exceptional! 4.9 1 King Bed and 1 Large Twin Bunk Bed 534-sq-foot soundproofed room, located on the top floor, furnished balcony/patio with sea views Layout - Bedroom Internet - Free WiFi Entertainment - 50-inch Smart TV with digital channels Food & Drink - Espresso maker, free minibar items, 24-hour room service, and free bottled water Sleep - Premium bedding, blackout drapes/curtains, turndown service, and bed sheets Bathroom - Private bathroom, bathrobes, and a shower with a rainfall showerhead Practical - Free international calls, laptop-compatible safe, and iron/ironing board; free cribs/infant beds available on request Comfort - Fresh bed sheets (on request), fresh towels (on request), and climate-controlled air conditioning Eco-friendly - Eco-friendly toiletries, eco-friendly cleaning supplies, and energy-saving switches Need to Know - Housekeeping on request, toothbrush and toothpaste not available Non-Smoking Room/bed type depends on availability at check-in		Select dates to see price

Hotel Amenities

All-Inclusive Details

Gratuities included
Additional gratuities accepted
All food and beverages included
Minibar (all beverages included)
Meals and drinks at companion properties included
All on-site activities, facilities and equipment included
24-hour room service
Fitness facilities included
Yoga classes/lessons included
On-site live performances included
Childcare not included
Spa/beauty facilities and services not included
Transport to off-site activities not included
Off-site tours not included
Buffet and à la carte dining
All available beverages included
On-site entertainment and activities included
Kids club included

Hotel Amenities

Lift
Hair salon
ATM/banking
Concierge services
Total number of rooms - 234
Number of floors - 4
Number of buildings/towers - 7
Health club
Children's pool
Safe-deposit box at front desk
Spa services on site
Multilingual staff
24-hour front desk
Porter
Dry cleaning/laundry service
Full-service spa
Spa treatment room(s)
Smoke-free property
Pool umbrellas
Tours/ticket assistance
Free WiFi
Year Built – 2019
Number of restaurants - 4
Number of outdoor pools - 4
Snack bar/deli
Parking (limited spaces)
Free self parking
Free valet parking
Number of bars/lounges - 3
Number of poolside bars - 2
Number of beach bars - 1
Number of coffee shops/cafes - 1
Luggage storage
Beach umbrellas
Free beach cabanas
Free pool cabanas
Beach sunloungers
Pool sunloungers
Beach towels
24-hour fitness facilities
Terrace
Children's club (free)
Supervised childcare/activities (surcharge)
Outdoor entertainment area
Outdoor furniture
Walkway to water
Children's games
Free beach club on-site
Vegetarian breakfast available
Organic food
Locally-owned & organised tours & activities
Locally-sourced food on site (80% or more)
Vegan menu options available
Vegetarian menu options available

Family Friendly Amenities

Family property
Number of outdoor pools - 4
Supervised childcare/activities (free)
Free WiFi
Soundproofed rooms
Children's club (free)
In-room childcare (surcharge)

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Languages spoken

English
Spanish

Parking

Free self parking , Free valet parking , Parking (limited spaces)

Room Amenities

Palmaïa-The House of AïA: All Inclusive Wellness Resort offers 234 accommodations with free minibar items and laptop-compatible safes. Rooms open to furnished balconies or patios. Accommodations offer separate sitting areas. Beds feature premium bedding. 50-inch Smart televisions come with digital channels. Bathrooms include bathrobes, slippers, designer toiletries, and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include phones; local and international calls are complimentary (restrictions may apply). Additionally, rooms include espresso makers and complimentary bottled water. Change of towels and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered daily.

Television
Daily housekeeping
Phone
Free local calls
Bathrobes
Free toiletries
Hair dryer
Iron/ironing board
Ceiling fan
Espresso maker
Room service (24 hours)
Designer toiletries
In-room climate control (air conditioning)
Premium bedding
Separate sitting area
Soundproofed rooms
Turndown service
Free bottled water
Blackout drapes/curtains
In-room childcare (surcharge)
Slippers
In-room safe (laptop compatible)
Digital TV service
Free WiFi
TV size 50
TV size (measurement) inch
Free international calls
Furnished balcony or patio
Minibar (stocked, free items)
Towels provided
Linens provided
Smart TV
Number of beds 1
Housekeeping on request
Soap
Shampoo
Toilet paper
Eco-friendly cleaning products provided
Eco-friendly toiletries
Wardrobe
Toothbrush and toothpaste available on request
Change of towels (on request)
Change of bed sheets (on request)
Energy-saving switches
Smooth flooring in room

Where to Eat

MAR DE OLIVO - Overlooking the ocean, this fine-dining restaurant specializes in Mediterranean cuisine and serves dinner only.

LEK - This fine-dining restaurant specializes in Mexican cuisine and serves dinner only. Open daily.

UME - This fine-dining restaurant specializes in Asian cuisine and serves dinner only. Open daily.

SU CASA - This beachfront restaurant specializes in vegan cuisine and serves breakfast, brunch, and dinner. Open daily.

Eolo Beach Club - This bar is located on the beach. Open daily.

24-hour room service is available.

Nearby Things to do

Free bicycles on site
Playground on site
Yoga classes/instruction on site
Beach yoga on site

Spa Services

Body treatments
Facial treatments
Number of treatment rooms 5
Massages on beach
Manicures and pedicures
Body wraps
Body scrubs
Aromatherapy treatments
Hydrotherapy treatments
Ayurvedic treatments
Massages
Hot stone massage
Deep tissue massage
Detoxification wrap

Accessibility

Wheelchair accessible (may have limitations)

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Hotel Policies

Check-in

Check-in time starts at 3:00 PM

Minimum check-in age is: 18

Check-in time ends at anytime

Check-out

Check-out time is noon

Payment types

Children and extra beds

Children are welcome.

Pet Policy

Pets not allowed (service animals welcome)

You need to know

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, American Express, debit cards, and cash. For guests' safety, the property includes window guards in each accommodation. Cashless payment methods are available for all transactions.

Service animals are allowed

Service animals are exempt from fees/restrictions

Debit cards

Staffed front desk

LGBTQIA friendly

Property is cleaned with disinfectant

Staff wear personal protective equipment

Protective clothing is not available for guests

Shield between guests and staff in main contact areas

Guests are provided with free hand sanitiser

Social distancing measures are in place

Contactless check-in is not available

Property confirms they are implementing enhanced cleaning measures

Individually wrapped food options are not available

No gap period between guests' stays

Staff temperature checks are conducted regularly

Temperature checks are available to guests

Bed sheets and towels are washed at a temperature of at least 60°C/140°F

Commonly touched surfaces are cleaned with disinfectant

Property confirms they are implementing guest safety measures

Contactless check-out is not available

Property follows sanitisation practices of Safe Travels (WTTC - Global)

Cashless transactions are available

Masks are not compulsory at the property

Contactless food service / room service is not available

Reservation is not required for facilities on site

Mobile key entry is not available

Food service has been amended for enhanced safety

Property does not offer on-site COVID-19 testing

Property does not require health documentation at check-in

Fees

Optional extras

Early check-in is available for a fee (subject to availability)
Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Hotel Names

Sandos Palm Bay Playacar All Inclusive All-inclusive property
Sandos Palm All Inclusive All-inclusive property
Sandos Palm All Inclusive
Palmaïa Riviera Maya All Inclusive All-inclusive property
Palmaïa Riviera Maya All Inclusive Playa del Carmen
All-inclusive property Palmaïa Riviera Maya - All Inclusive
Palmaïa Riviera Maya - All Inclusive Playa del Carmen
Palmaïa Riviera Maya All Inclusive
Sandos Palm Bay Playacar All Inclusive
Palmaia Riviera Maya Inclusive

We should mention

Reservations are required for massage services and spa treatments. Reservations can be made by contacting the resort prior to arrival, using the contact information on the booking confirmation.

Only registered guests are allowed in the guestrooms.

Cashless payment methods are available for all transactions.

This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

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Awards & Affiliations

This property is affiliated with the International LGBTQ+ Travel Association (IGLTA) and welcomes lesbian, gay, bisexual, transgender, queer, intersex, and asexual (LGBTQ+) guests.

The property is a member of Preferred Hotels & Resorts.

Palmaïa - The House of AïA Wellness Enclave All Inclusive

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Get an overview of this hotel
Luxury resort on the beach, with 4 outdoor swimming pools

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Languages spoken

Palmaïa - The House of AïA Wellness Enclave All Inclusive