The property is truly fantastic for its view of the city and proximity to everything one might need for a memorable trip to Madrid. Unfortunately, after our very first night, I thought I was going to rate this hotel as low as possible due to some strange issues with our room. However, after the staff genuinely cared for and tended to the unexpected circumstances of our stay, I have to say this hotel is worth it. If nothing else for the fact that their breakfast buffet is AMAZING. I just wish that for a high class hotel, their beds and pillows were a little more comfortable. But I am picky about my pillows so I recognize that may just be a "me" thing.
*IMPORTANT NOTE* They have air conditioning, but in the winter it is not turned on to its full affect. So the rooms cannot get cooler than 20.5 c, or 22 as ours refused to budge from.
Overall, our stay ended up being quite relaxing and embracing thanks to the great attitudes of the staff