Skip to main content
Beginning of main content
lastminute.com.au Verified Reviews
Room type Options Nightly price Book
Junior Swim-Up Suite
88 square metres
1 King Bed
Room sleeps 3 guests
(up to 2 children)
Select dates to see price
Other room types
Finest Club Junior Swim-Up Suite
74 square metres
1 King Bed
Room sleeps 3 guests
(up to 2 children)
Select dates to see price
Finest Club Junior Suite Pool View
72 square metres
1 King Bed 2 Double Beds
Room sleeps 3 guests
(up to 2 children)
Select dates to see price
Excellence Club Junior Suite Pool View
70 square metres
1 King Bed
Room sleeps 2 guests
Select dates to see price
Junior Suite With Private Pool
144 square metres
1 King Bed
Room sleeps 3 guests
(up to 2 children)
Select dates to see price
Excellence Club Junior Suite Ocean View
Room with view
72 square metres
1 King Bed
Room sleeps 2 guests
Select dates to see price
Two-Story Rooftop Terrace Suite with Plunge Pool
149 square metres
1 King Bed
Room sleeps 3 guests
(up to 2 children)
Select dates to see price
Excellence Club Junior Swim-up Suite
72 square metres
1 King Bed
Room sleeps 2 guests
Select dates to see price
Excellence Club Two-Story Rooftop Terrace Suite Plunge Pool
Room with view
149 square metres
1 King Bed
Room sleeps 2 guests
Select dates to see price
Finest Club Junior Suite Ocean View
Room with view
72 square metres
2 Double Beds 1 King Bed
Room sleeps 3 guests
(up to 2 children)
Select dates to see price
Finest Club Family Suite
Room with view
88 square metres
1 King Bed, 2 Large Twin Beds and 1 Twin Sofa Bed
Room sleeps 3 guests
(up to 2 children)
Select dates to see price
Finest Club Two-Story Rooftop Terrace Suite with Plunge Pool
Room with view
144 square metres
1 King Bed
Room sleeps 3 guests
(up to 2 children)
Select dates to see price
Pool Family Suite
158 square metres
1 King Bed and 2 Twin Beds
Room sleeps 3 guests
(up to 2 children)
Select dates to see price
Family Suite
88 square metres
1 King Bed, 2 Large Twin Beds and 1 Twin Sofa Bed
Room sleeps 3 guests
(up to 2 children)
Select dates to see price
Junior Suite Spa Or Pool View
72 square metres
2 Double Beds 1 King Bed
Room sleeps 3 guests
(up to 2 children)
Select dates to see price

Get an overview of this hotel
Luxury property on the beach, with 10 outdoor swimming pools

Popular property highlights

Breakfast included
Free valet parking
On private beach
Business centre
Babysitting or childcare (surcharge)

With a stay at Finest Playa Mujeres by The Excellence Collection - All Inclusive in Punta Sam (Playa Mujeres), you'll be within a 15-minute drive of Playa Mujeres Golf Club and Ultramar Ferry Puerto Juárez. This luxury property is 11.2 mi (18 km) from Tortuga Beach and 6.2 mi (10 km) from North Beach.

Make yourself at home in one of the 450 guestrooms featuring minibars (stocked with some free items) and LED televisions. Your pillowtop bed comes with premium bedding. Rooms have private furnished balconies or patios. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms with separate bathtubs and showers feature jetted bathtubs and rainfall showerheads.

Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. After dipping into one of the 10 outdoor swimming pools, you can spend some time at the private beach. Additional features at this property include concierge services, babysitting (surcharge), and gift shops/newsstands.

This property is all inclusive. Rates include meals and beverages at onsite dining establishments. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities. Enjoy Mexican cuisine at Lizo, one of the property's 12 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the coffee shop/cafe. When you are in need of a refreshing drink, visit the beach bar or one of 16 bars/lounges, or 2 poolside bars. A complimentary full breakfast is included.

Featured amenities include a business center, a 24-hour front desk, and multilingual staff. Planning an event in Punta Sam? This property has 16996 square feet (1579 square meters) of space consisting of a conference center and a meeting room. Free valet parking is available onsite.

Languages spoken

  • English

Show all languages

Finest Playa Mujeres by The Excellence Collection - All Inclusive

Vialidad Paseo Mujeres Mz 1, Punta Sam, QROO 77400

Hotel Amenities

All-Inclusive Details

  • Gratuities included
  • Additional gratuities accepted
  • All food and beverages included
  • Minibar (all beverages included)
  • In-room liquor dispensers
  • All land activities, recreational facilities and equipment included
  • Kayaking included
  • 24-hour room service
  • Tennis included
  • Volleyball included
  • Football included
  • Cycling included
  • Yoga classes/lessons included
  • Pilates classes/lessons included
  • Aerobics classes/lessons included
  • Dancing classes/lessons included
  • Language classes/lessons included
  • Cooking classes/lessons included
  • On-site live performances included
  • Theme parties included
  • Scuba diving excursions not included
  • Scuba diving certification not included
  • Motorised water sports not included
  • Golf green fees not included
  • Use of golf equipment not included
  • Use of golf cart not included
  • Spa/beauty facilities and services not included
  • Activities/services from independent operators not included
  • Transport to off-site activities not included
  • Off-site tours not included
  • All meals served buffet style
  • Buffet and à la carte dining
  • Water fitness classes/lessons included
  • All available beverages included
  • Scuba diving lessons not included
  • Sailboats not included
  • On-site entertainment and activities included

Hotel Amenities

  • Lift
  • Fitness facilities
  • Hair salon
  • ATM/banking
  • Concierge services
  • Gift shops or newsstand
  • Shopping on site
  • Total number of rooms - 450
  • Number of floors - 4
  • Number of buildings/towers - 12
  • Conference space
  • Coffee/tea in common areas
  • Garden
  • Free breakfast
  • Children's pool
  • Spa services on site
  • Multilingual staff
  • 24-hour front desk
  • Business centre
  • Porter
  • On private beach
  • Full-service spa
  • Spa treatment room(s)
  • Steam room
  • Wedding services
  • Designated smoking areas
  • Pool umbrellas
  • Tours/ticket assistance
  • Year Built – 2015
  • Number of restaurants - 12
  • Conference space size (feet) - 16996
  • Conference space size (meters) - 1579
  • Number of meeting rooms - 1
  • Tennis on site
  • Long-term parking
  • Number of outdoor pools - 10
  • Number of spa tubs - 1
  • Conference centre
  • Outdoor tennis courts - 1
  • Snack bar/deli
  • Turkish bath/Hammam
  • Free self parking
  • Free valet parking
  • Computer station
  • Rooftop terrace
  • Number of bars/lounges - 16
  • Number of poolside bars - 2
  • Number of beach bars - 1
  • Number of swim-up bars - 2
  • Number of coffee shops/cafes - 1
  • Luggage storage
  • Free water park access
  • Beach umbrellas
  • Beach sunloungers
  • Pool sunloungers
  • Beach towels
  • Free full breakfast
  • Babysitting or childcare (surcharge)
  • Children's club (free)
  • Supervised childcare/activities (free)
  • Couples/private dining
  • Tasting room
  • Vegetable garden
  • Proposal/romance packages available
  • Eco-friendly cleaning products used
  • Vegetarian breakfast available
  • Locally-sourced food on site (80% or more)
  • At least 80% of all lighting comes from LEDs
  • Vegan menu options available
  • Vegetarian menu options available
  • No single-use plastic straws
  • Biodegradable/compostable straws
  • Reusable tableware only
  • Water-efficient showers only
  • Water-efficient toilets only

Family Friendly Amenities

  • Family property
  • On private beach
  • Free water park access
  • Number of outdoor pools - 10
  • Children's pool
  • Supervised childcare/activities (free)
  • Free WiFi
  • Outdoor tennis courts - 1
  • Children's club (free)
  • Snack bar/deli
  • Babysitting or childcare (surcharge)
  • Playground on site

Internet

Available in all rooms: Free WiFi

Available in some public areas:

Languages spoken

  • English
  • Spanish

Parking

Free self parking , Free valet parking

Room Amenities

Finest Playa Mujeres by The Excellence Collection - All Inclusive offers 450 accommodations with minibars (stocked with some free items) and minibars. Rooms open to furnished balconies or patios. Accommodations offer separate sitting areas. Pillowtop beds feature premium bedding. A pillow menu is available. 46-inch LED televisions come with premium satellite channels. Bathrooms include separate bathtubs and showers with jetted bathtubs and rainfall showerheads. Bathrooms are also outfitted with bathrobes, slippers, and designer toiletries. This Punta Sam property provides complimentary wireless Internet access. Business-friendly amenities include desks and laptop-compatible safes, as well as phones; free international calls are provided (restrictions may apply). Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

  • Television
  • Minibar
  • Coffee/tea maker
  • Daily housekeeping
  • Hypo-allergenic bedding available
  • Phone
  • Private bathroom
  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Jetted bathtub
  • Room service (24 hours)
  • Designer toiletries
  • Desk
  • In-room climate control (air conditioning)
  • Premium bedding
  • Separate sitting area
  • Free bottled water
  • Premium TV channels
  • Slippers
  • Separate bathtub and shower
  • In-room safe (laptop compatible)
  • Satellite TV service
  • Free WiFi
  • Pillowtop mattress
  • Pillow menu
  • TV size 46
  • TV size (measurement) inch
  • Rainfall showerhead
  • Free international calls
  • Furnished balcony or patio
  • Connecting/adjoining rooms available
  • Minibar (stocked, some free items)
  • LED TV
  • Towels provided
  • Linens provided
  • Number of bathrooms: 1
  • Composting
  • Eco-friendly cleaning products provided
  • LED light bulbs
  • Recycling
  • Toothbrush and toothpaste available
  • Energy-saving switches

Where to Eat

Guests are offered a complimentary full breakfast.

Lizo - This fine-dining restaurant specializes in Mexican cuisine and serves dinner only. Guests can enjoy alfresco dining (weather permitting).

Shoji - This fine-dining restaurant specializes in Asian cuisine and serves dinner only. Open daily.

Le Petit Plaisir /Eleganc - This fine-dining restaurant specializes in French cuisine and serves dinner only. Open daily.

The Market Kitchen - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Open daily.

Brass - This steakhouse specializes in international cuisine and serves dinner only. Open daily.

24-hour room service is available.

Nearby Things to do

  • Personal motorised watercraft on site
  • Ecotours nearby
  • Fitness classes on site
  • Fishing on site
  • Golf driving range on site
  • Kayaking on site
  • Motor boating on site
  • Pilates classes on site
  • Playground on site
  • Sailing on site
  • Scuba diving on site
  • Snorkelling on site
  • Tennis lessons on site
  • Volleyball on site
  • Yoga classes/instruction on site
  • Beach volleyball on site
  • Boat tours on site
  • Ziplining nearby
  • Health or beauty spa nearby

Spa Services

  • Body treatments
  • Facial treatments
  • Number of treatment rooms 19
  • Outdoor treatment areas
  • Couples treatment rooms
  • Manicures and pedicures
  • Body wraps
  • Body scrubs
  • Aromatherapy treatments
  • Thalassotherapy treatments
  • Hydrotherapy treatments
  • Ayurvedic treatments
  • Sauna in spa
  • Spa tub in spa
  • Massages
  • Hot stone massage
  • Deep tissue massage
  • Swedish massage
  • Prenatal massage
  • Steam room in spa
  • Reflexology
  • Detoxification wrap

Accessibility

  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk

Hotel Policies

Check-in

Check-in time starts at 3:00 PM

Minimum check-in age is: 18

Check-in time ends at anytime

Check-out

Check-out time is noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Pet Policy

  • No pets or service animals allowed

You need to know

No shows require payment in full, including taxes and service fee.

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, and American Express. Cash is not accepted. This property uses wind energy, plus a grey water recycling system and eco-friendly cleaning products. Noise-free guestrooms cannot be guaranteed. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. Cashless payment methods are available for all transactions.

No rollaway/extra beds available

Service animals not allowed

Noise-free rooms not guaranteed

Debit cards not accepted

Staffed front desk

Smoke detector

Renewable energy source - wind

Grey water recycling system

Security system

LGBTQIA friendly

Property is cleaned with disinfectant

Staff wear personal protective equipment

Protective clothing is available for guests

Masks are available for guests

Shield between guests and staff in main contact areas

Guests are provided with free hand sanitiser

Social distancing measures are in place

Contactless check-in is not available

Property follows regional sanitisation guidelines National Guidelines for reopening Tourism (Mexico)

Property confirms they are implementing enhanced cleaning measures

Individually wrapped food options are available

Individually wrapped food options are available for breakfast

Individually wrapped food options are available for lunch

Individually wrapped food options are available for dinner

Individually wrapped food options are available through room service

No gap period between guests' stays

Staff temperature checks are conducted regularly

Temperature checks are available to guests

Bed sheets and towels are washed at a temperature of at least 60°C/140°F

Commonly touched surfaces are cleaned with disinfectant

Property confirms they are implementing guest safety measures

Contactless check-out is not available

Property follows sanitisation practices of Safe Travels (WTTC - Global)

Guest accommodation is not sealed after cleaning

Electrostatic spray is not used for disinfection

Cashless transactions are available

Masks are not compulsory at the property

Contactless food service / room service is available

Reservation is not required for facilities on site

Mobile key entry is not available

Food service has been amended for enhanced safety

Reservations are required for on-site COVID-19 testing

Humane animal treatment

Guest education on local ecosystems and culture

Comprehensive recycling policy

Hotel Names

  • Finest Excellence Group Hotel
  • Finest Excellence Group Hotel Playa Mujeres
  • Finest Playa Mujeres Excellence Group
  • Finest Playa Mujeres Excellence Group All inclusive
  • Finest Excellence Group All inclusive
  • Finest Excellence Group
  • Finest Playa Mujeres by Excellence Group
  • Finest Playa Mujeres by Excellence Group All inclusive
  • Finest Excellence Group All inclusive All-inclusive property
  • Finest Excellence Group inclu
  • Finest Playa Mujeres by The Excellence Collection All inclusive

We should mention

Reservations are required for massage services and spa treatments. Reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation.

Only registered guests are allowed in the guestrooms.

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

No pets and no service animals are allowed at this property.

Cashless payment methods are available for all transactions.

This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Awards & Affiliations

  • EarthCheck
Sorry, we seem to have had an issue loading our review content. Try again?