Star Ratings in Spain (ICTE)

Star Ratings for Spanish properties listed on lastminute.com.au are supplied by the properties to show their certification from the Institute for Tourism Spanish quality (ICTE). This society of certification of systems of quality was especially created for tourism companies. It is a private, independent, profitless and recognised organisation across Spain. The Spanish Hotels Federation inspects and assesses hotels for quality.

As a result of this assessment hotels are given a star rating from 1 to 5 stars.

	Flawless guest services and professional, attentive staff are a must at this level. Accommodation throughout the hotel is spacious and luxurious, with impressive interior design and immaculate furnishings. En suite rooms offer exceptional quality and provide extras such as bath sheets and robes and an evening turn-down service. The restaurant produces dishes created with a high level of technical skill, complemented by superior wines.
	A formal, professional service is provided and staff anticipate and respond to guests' needs. Reception is staffed 24 hours a day, with porters available on request. Bedrooms offer superior quality and comfort than at the three-star level; en suite bathrooms have high-quality toiletries. Services such as porterage, 24-hour room service, laundry and dry-cleaning will be available, and the restaurant demonstrates a serious approach to cuisine.
	Staff will be skilled in responding to guests' needs, and there will be a dedicated receptionist on duty. All rooms are en suite and have remote-control TV and direct-dial telephone. There is a restaurant open to residents and their guests and a bar or lounge serving drinks.
	Staff are smartly presented and provide competent, often informal, service. All rooms are usually ensuite, with hot water, bathroom or shower in or out of the room, heating, telephone in room or out of the room and usually have TV. There is one restaurant or dining room.
	At this level, staff are polite and provide informal yet competent service. The majority of rooms are with hot water, bathroom or shower in or out of the room, heating, telephone in room or out of the room and with or without a designated eating area.

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