Star Ratings in Germany (Deutscher Hotel und Gaststattenverband)

Ratings for properties in Germany listed on lastminute.com.au are supplied by the hotel to indicate their independent hotel classification rating. DEHOGA (Deutscher Hotel und Gaststattenverband) administer this system, and have the following summary of their classifications:

	Luxury - Single rooms 18 sqm, double rooms 26 sqm; Suites; Reception open 24 hours, with concierge; 24 hours meals and drinks with room service; Internet-PC at the room on demand; Qualified IT-support service; Reception hall, restaurant, hotel bar; Mystery men checks; Personalized guest welcome with flowers and/or sweets in the room; Laundry and ironing services within 12 hours; Second service in the evening; Luggage service.
	First Class - Single rooms 16 sqm, double rooms 22 sqm; Mini-bar or 24 hours room service; Bathrobe on demand, cosmetic mirror; Internet access; Systematic client enquiry; Armchair/couch; Laundry and ironing services; Hotel lobby, restaurant, hotel bar; Sewing service; Shoe polish implements in the room.
	Comfort - Single rooms 14 sqm, double rooms 18 sqm; 10% non-smoking rooms; Reception opened 12 hours; 24 hours within call; Seats at the reception; Beverages offered in rooms; Credit and/or debit cards accepted; Restaurant; Systematic complaint handling; Bilingual employees; Hair dryer, additional pillow on demand.
	Standard - Single rooms 12 sqm, double rooms 16 sqm; Breakfast buffet; All rooms have toilet, and shower or bath; Beverages available; Seats according to number of beds, and table; Bedside lamp at the bed; Cashless payment; Hygienic articles are available; One bath towel per person; Linen shelves.
	Tourist - Single rooms 8 sqm, double rooms 12 sqm; All rooms have shower/toilet in the room; Guest reception service; Expanded breakfast; A telephone is available; Drinks are offered; Non-smoking area in the breakfast-room; Fax service at reception desk; All rooms have colour television; Deposit.

We welcome your feedback on properties listed on our website. If you have a specific complaint about a property's star rating, we would encourage you to also notify DEHOGA direct http://www.hotelsterne.de/englisch/index-englisch.html.