Star Ratings in UK (AA)

Star ratings for lastminute.com.au listings in the UK are supplied by the hotel to indicate their AA rating. The AA (Automobile Association) inspects and assesses hotels for quality and administers the official star rating program for the UK.

For hotels, star ratings from one to five are used to assess the standard of quality you can expect. The following definitions for hotel ratings are supplied by The AA.

	Impeccably dressed staff provide attentive and unobtrusive service. All bedrooms will have an en suite bathroom with a bath and thermostatically controlled shower. Meals are cooked and presented to an excellent standard using high quality ingredients.
	Attentive staff provide a very good level of service. At least half of the rooms will have an en suite bath and a shower. At least one restaurant offering a good range of hot and cold skillfully prepared food.
	An ample number of easily identified staff, who are able to anticipate requirements. All rooms have en suite bathrooms. Meals are cooked and presented to a good standard, using good quality ingredients.
	Staff are smartly presented and provide a well-informed service. Rooms are generously proportioned. Breakfast and dinner are available seven days a week.
	Staff provide a prompt, polite and informal service. The majority of rooms are en suite and there is a designated eating area serving breakfast everyday and dinner most evenings.

We welcome your feedback on properties listed on our website. If you have a specific complaint about a UK property's star rating, we would encourage you to also notify The AA direct (http://www.theaa.com).