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 Surabaya •1 Room
 Surabaya • 1 Room
Book online or call 1800 781 504 Phone Number

Novotel Surabaya Hotel & Suites

4.0 out of 5.0
Jalan Ngagel No 173-175, Surabaya, East Java 1800 781 504
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Get an overview of this hotel
Family-friendly Surabaya hotel in Wonokromo with free parking

Popular property highlights

Free self parking
Free WiFi
Business centre
Laundry facilities
24-hour front desk

With a stay at Grand Tropic Suites Hotel Surabaya in Surabaya (Wonokromo), you'll be within a 15-minute drive of Tunjungan Plaza and Pakuwon Mall. This family-friendly hotel is 1 mi (1.6 km) from Taman Bungkul and 1.4 mi (2.2 km) from Surabaya Zoo.

Make yourself at home in one of the 215 air-conditioned guestrooms. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms have complimentary toiletries and hair dryers. Conveniences include phones, as well as safes and desks.

Take advantage of recreation opportunities such as bicycles to rent or take in the view from a terrace and a garden. This hotel also features complimentary wireless internet access, concierge services, and wedding services.

Enjoy a meal at Janggala Restaurant, or stay in and take advantage of the hotel's room service (during limited hours). Buffet breakfasts are available daily for a fee.

Featured amenities include a computer station, complimentary newspapers in the lobby, and dry cleaning/laundry services. This hotel has 2 meeting rooms available for events. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free self parking is available onsite.

Languages spoken

  • English

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Novotel Surabaya Hotel & Suites

Jalan Ngagel No 173-175, Surabaya, East Java 60246

Hotel Amenities

Hotel Amenities

  • Wheelchair accessible
  • Concierge services
  • Total number of rooms - 215
  • Airport transport (surcharge)
  • Barbecue grill(s)
  • Breakfast available (surcharge)
  • Laundry facilities
  • Garden
  • Safe-deposit box at front desk
  • Free newspapers in lobby
  • Picnic area
  • 24-hour front desk
  • Dry cleaning/laundry service
  • Wedding services
  • Designated smoking areas
  • Billiards or pool table
  • Tours/ticket assistance
  • Free WiFi
  • Year Built – 1995
  • Number of restaurants - 1
  • Number of meeting rooms - 2
  • Designated smoking areas (fines apply)
  • Free self parking
  • Computer station
  • Luggage storage
  • Terrace
  • Electric car charging station
  • Vegetable garden
  • Ballroom
  • Wheelchair accessible: No
  • Vegetarian breakfast available
  • Organic food
  • Locally-owned & organised tours & activities
  • Showcase for local artists
  • Locally-sourced food on site (80% or more)
  • At least 80% of all lighting comes from LEDs
  • All property's electricity comes from renewable sources
  • Vegan menu options available
  • Vegetarian menu options available
  • No single-use plastic soft drink bottles
  • No single-use plastic stirrers
  • Biodegradable/compostable stirrers
  • No single-use plastic straws
  • Biodegradable/compostable straws
  • No single-use plastic water bottles
  • Reusable cups only
  • Reusable tableware only
  • Water-efficient showers only
  • No accessible shuttle

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 1
  • Children's pool
  • Free WiFi
  • Outdoor tennis courts - 1
  • Laundry facilities
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , High-speed internet access

Available in some public areas: Free WiFi

Languages spoken

  • English
  • Indonesian

Parking

Free self parking

Room Amenities

Grand Tropic Suites Hotel Surabaya offers 215 air-conditioned accommodations with safes and complimentary bottled water. Premium cable television is provided. Bathrooms include slippers, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

  • Air conditioning
  • Room service (limited hours)
  • Television
  • Cable/satellite TV service
  • Coffee/tea maker
  • Daily housekeeping
  • Phone
  • Private bathroom
  • Free toiletries
  • Hair dryer
  • In-room safe
  • Desk
  • High-speed internet access
  • Free bottled water
  • Premium TV channels
  • Slippers
  • Cable TV service
  • Free WiFi
  • TV size 32
  • Electric kettle
  • Towels provided
  • Linens provided
  • Number of bathrooms: 1
  • Number of beds 1
  • Housekeeping on request
  • Laptop-friendly workspace
  • Eco-friendly toiletries
  • LED light bulbs
  • Recycling
  • Wardrobe
  • Change of towels (on request)
  • Change of bed sheets (on request)
  • Energy-saving switches

Where to Eat

Buffet breakfasts are available for a surcharge and are served each morning.

Janggala Restaurant - Onsite restaurant. Guests can enjoy alfresco dining (weather permitting).

Room service (during limited hours) is available.

Nearby Things to do

  • Bicycle rentals on site
  • Playground on site

Hotel Policies

Check-in

Check-in time starts at 2 PM

Minimum check-in age is: 18

Check-in time ends at midnight

Check-out

Check-out time is noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 15 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets not allowed

You need to know

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Carte Blanche, debit cards, and cash. This property uses geothermal energy, plus a grey water recycling system. Contactless check-in and contactless check-out are available. This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).

No rollaway/extra beds available

No cots (infant beds) available

No lifts

Children stay free

Debit cards

Staffed front desk

Renewable energy source - geothermal

Grey water recycling system

Children stay free - maximum age 15

Property is cleaned with disinfectant

Staff wear personal protective equipment

Protective clothing is available for guests

Masks are available for guests

Guests are provided with free hand sanitiser

Social distancing measures are in place

Contactless check-in is available

Property follows a brand or regulatory agency's sanitisation guidelines ALLSAFE (Accor Hotels)

Property confirms they are implementing enhanced cleaning measures

Staff temperature checks are conducted regularly

Temperature checks are available to guests

Bed sheets and towels are washed at a temperature of at least 60°C/140°F

Commonly touched surfaces are cleaned with disinfectant

Property confirms they are implementing guest safety measures

Contactless check-out is available

Sustainability/community reinvestment (10% revenue or more)

Guest education on local ecosystems and culture

Comprehensive food waste policy

Comprehensive recycling policy

Fees

Optional extras

  • Fee for buffet breakfast: approximately IDR 160000 for adults and IDR 80000 for children
  • Airport shuttle fee: IDR 286000 per vehicle (one way)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Hotel Names

  • Hotel Novotel Surabaya
  • Hotel Surabaya
  • Novotel Hotel Surabaya
  • Novotel Surabaya
  • Novotel Surabaya Hotel
  • Surabaya Novotel
  • Novotel Surabaya Hotel And Suites Java
  • Novotel Surabaya Hotel Surabaya
  • Grand Tropic Suites Surabaya
  • Novotel Surabaya Hotel Suites
  • Grand Tropic Suites Hotel Surabaya Hotel
  • Grand Tropic Suites Hotel Surabaya Surabaya
  • Grand Tropic Suites Hotel Surabaya Hotel Surabaya

We should mention

Children 15 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.

Contactless check-in and contactless check-out are available.

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