Room type

Standard Room, 1 King Bed

Max Occupancy: 4 guests (up to 3 children, 2 infants)

Standard Room

Max Occupancy: 4 guests (up to 3 children, 2 infants)

Deluxe Room, Ocean View

Max Occupancy: 4 guests (up to 3 children, 2 infants)

Club Room, 1 King Bed

Max Occupancy: 4 guests (up to 3 children, 2 infants)

Club Room

Max Occupancy: 4 guests (up to 3 children, 2 infants)

Romantic Room, 1 King Bed, Oceanfront

Max Occupancy: 2 guests

Family Studio, Ocean View

Max Occupancy: 4 guests (up to 2 children, 1 infant)

Get an overview of this hotelCasual Cancún resort near shops, nightlife

With a stay at Krystal Cancun in Cancun (Hotel Zone), you'll be minutes from Cancun Convention Center and Forum Beach.

This beach resort is within close proximity of Playa Gaviota Azul and Delphinus Dreams.

Make yourself at home in one of the 385 air-conditioned rooms featuring fireplaces and plasma televisions. Complimentary wireless Internet access keeps you connected, and cable programming is available for your entertainment. Conveniences include laptop-compatible safes and minibars, and housekeeping is provided daily.

Relax at the full-service spa, where you can enjoy massages and facials. You can take advantage of recreational amenities such as a nightclub, a health club, and an outdoor pool. Additional features include complimentary wireless Internet access, concierge services, and babysitting/childcare (surcharge).

All-inclusive rates are available at this resort. Meals and beverages at onsite dining establishments are included in all-inclusive rates. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities.

Enjoy a meal at one of the resort's dining establishments, which include 2 restaurants and a coffee shop/café. From your room, you can also access 24-hour room service. Relax with a refreshing drink at a poolside bar, a swim-up bar, or one of 3 bars/lounges.

Featured amenities include a business center, complimentary newspapers in the lobby, and dry cleaning/laundry services. This resort has 5 meeting rooms available for events. Guests may use a roundtrip airport shuttle for a surcharge, and free self parking is available onsite.

Hotel Amenities

All-Inclusive Details

All-inclusive room rates at Krystal Cancun are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Hotel Amenities

The Krystal Cancun resort rises above the Caribbean Sea, within 1 block of nearby restaurants, shopping malls, nightlife, and the Cancún Convention Center. Guests have direct access to a public white-sand beach with umbrellas for shade.

This smoke-free resort provides a fitness center and a full-service spa that includes a sauna, steam room, and rooms for massage (surcharge). It also offers body treatments, facials, and a small fitness room. Outdoor secure parking is free. 5 meeting and conference rooms are on site.

Guests booked in the All-Inclusive plan can enjoy set-menu dinners at select Cancún restaurants (transportation not included), and waived cover charge at Bulldog Café disco (drinks not included; other restrictions may apply).

  • Outdoor pool
  • Poolside bar
  • Swim-up bar
  • Children's pool
  • Spa tub
  • Steam room
  • Sauna
  • Spa treatment room(s)
  • Free newspapers in lobby
  • Health club
  • Babysitting or childcare (surcharge)
  • Children's club (free)
  • Nightclub
  • Airport transportation (surcharge)
  • Multilingual staff
  • 24-hour front desk
  • Hair salon
  • Gift shops or newsstand
  • Shopping on site
  • Dry cleaning/laundry service
  • Television in lobby
  • Elevator/lift
  • Number of floors - 8
  • Number of bars/lounges - 3
  • Wedding services
  • Coffee shop or café
  • Concierge services
  • Fitness facilities
  • Full-service spa
  • Turkish bath/Hammam
  • Tours/ticket assistance
  • Business center
  • Children's club
  • Laundry facilities
  • Garden
  • Babysitting or childcare
  • Total number of rooms - 385
  • Luggage storage
  • Meeting rooms 5
  • Beach umbrellas
  • Beach towels
  • Number of meeting rooms - 5
  • Number of restaurants - 2
  • Free self parking
  • Smoke-free property
  • Breakfast available (surcharge)
  • Free WiFi
  • Number of buildings/towers - 4
Show all hotel amenities

Family Friendly Amenities

  • Outdoor pool
  • Children's pool
  • Free Wi-Fi
  • Rollaway/extra beds available
  • Children's club (free)
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • In-room childcare (surcharge)
  • Playground on site
  • Cribs/infant beds (complimentary)

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Room Amenities

  • Premium TV channels
  • Pay movies
  • Fireplace
  • Air conditioning
  • Blackout drapes/curtains
  • Climate control
  • Minibar
  • Coffee/tea maker
  • Daily housekeeping
  • Private bathroom
  • Free toiletries
  • Rainfall showerhead
  • Shower only
  • In-room childcare (surcharge)
  • Iron/ironing board
  • Rollaway/extra beds available
  • Cable TV service
  • Free WiFi
  • In-room safe (laptop compatible)
  • In-room massage available
  • Room service (24 hours)
  • Plasma TV
  • Free cribs/infant beds
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Where to Eat

Guests booking All Inclusive rate plans will not be charged for the majority of meals and beverages at the following restaurants. Guests booking any other rate categories will be charged for meals and beverages at the following restaurants:

Aquamarina - Breakfast and dinner are served in this lively air-conditioned restaurant with pool/ocean view. The breakfast buffet from 7 AM to 11 AM consists of a wide variety of international as well as traditional Mexican dishes. At night an à la carte menu is offered.

Sample dinner menu for Aquamarina

Appetizers:

  • Seafood cocktail
  • Quesadillas with mushrooms
  • Arrachera-style steak with melted cheese

    Main courses:

  • Fillet mignon or rib-eye steak
  • Pasta
  • Fajitas
  • Omelets
  • Veracruz-style fish
  • Beef tacos
  • Chicken enchiladas
  • Tex-Mex-style steak

    Desserts:

  • Assorted pastries, ice creams

    El Mortero - Hacienda-style meals including traditional Mexican dishes and a popular fish grill. Mariachi band. Dress code: Long pants, sleeved shirts, closed-toe shoes for men.

    Las Velas Restaurant - Menu includes snacks as well as buffet and à la carte lunch. Specializing in surf and turf. Located next to the pool. Open late morning to early evening.

    La Fisheria - Menu includes fresh seafood.

    Beach Club - Beach bar open mid-morning to early evening for beer, tropical drinks.

    Lobby Bar - Bar/lounge with big-screen TV. Open late morning to late night.

    Cascada Bar - Relax on your own swing seat with refreshing drinks served by the infinity whirlpool, open from mid-morning to early evening.

  • Show dining options

    Nearby Activities

    A 137-meter (150-yard) sundeck overlooking the Caribbean Sea features a 68.5-meter-long (75-yard) freeform pool with a waterfall at one end, a swim-up bar at the other end, and an infinity edge in the middle. Adjacent to the waterfall end is a jetted tub and a 3.5-meter-diameter (12-foot) children's pool near a grass playground. Guests are provided towels next to the kids club.

    During the winter, the shallow beach in front of the hotel disappears, but it builds up again in spring and summer. In place of the beach, there's a sand terrace furnished with lounge chairs for sunbathing and thatched-roof palapas for shade.

    An independent operator, AquaWorld, maintains a desk at the hotel for booking fishing trips and scuba diving/snorkeling excursions and for scuba-diving instruction. AquaWorld's main center is a marina 6.5 km (4 mi) away on Nichupté Lagoon, where many watersports are available, including kayaks, personal watercraft, sailboats, and parasailing and windsurfing gear. Other independent operators on the beach nearby sometimes rent personal watercraft and arrange parasailing flights.

    The prestigious Cancún Golf Club at Pok-Ta-Pok, designed by Robert Trent Jones Jr., is just 2 km (1.25 mi) away.

    The recreational activities listed below are available either on site or near the resort; fees may apply.

    • Golfing nearby
    • Sailing nearby
    • Personal motorized watercraft on site
    • Windsurfing nearby
    • Parasailing nearby
    • Aerobics on site
    • Playground on site
    • Scuba diving on site
    • Snorkeling on site
    • Surfing/boogie boarding on site
    • Volleyball on site
    Show recreation options

    Spa Services

    The Harmony full-service spa offers a Turkish bath, manicures and pedicures, massages, body scrubs, aromatherapy and facial treatments.

    • Massages
    • Number of treatment rooms 2
    • Manicures and pedicures
    • Body scrubs
    • Aromatherapy treatments
    • Facial treatments

    Accessibility

    To make requests for specific accessibility needs, complete the “Special or Accessibility Requests" section of “Trip Preferences" when you book your hotel.

    • Accessible bathroom
    • Accessible parking
    • In-room accessibility

    Hotel Policies

    Check-in

    Check-in time starts at 3 PM

    Minimum check-in age is 21

    Check-out

    Check-out time is Noon

    Payment types

    You need to know

    Extra-person charges may apply and vary depending on hotel policy.

    Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.

    Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

    No pets or service animals allowed

    Show all policies

    Fees

    The charges below are included in your overall room price:
    • Resort fee
    We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.
    The following fees and deposits are charged by the property at time of service, check-in, or check-out.
    • Fee for buffet breakfast: MXN 230 per person (approximately)
    • Airport shuttle fee: MXN 400 per vehicle (roundtrip)
    The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

    We should mention

    Only registered guests are allowed in the guestrooms. Some facilities may have restricted access. Guests can contact the property for details using the contact information on the booking confirmation. No pets and no service animals are allowed at this property.

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